Last updated on 02/01/2025
VALISTORIA TRAVEL collects and processes personal data. In this regard, VALISTORIA TRAVEL ensures that its processing of personal data complies with the French Data Protection Act of 1978 and the European Regulation No. 2016/679, also known as the General Data Protection Regulation (GDPR).
Who is responsible for data processing ?
The Data Controller is Clémence NOLLET – VALISTORIA TRAVEL, also known by its trade name VALISTORIA TRAVEL, located at 15 rue des Oliviers, 83600 FREJUS in FRANCE, and registered under SIRET number 93876607800019.
For any questions or comments regarding the data processing carried out by VALISTORIA TRAVEL, please contact us at the following email address: clemence@valistoriatravel.com
Who is covered by this Privacy Policy ?
This Privacy Policy applies to customers and users of the website www.valistoriatravel.com.
What data is collected ?
We inform you that we collect personal data, which refers to data relating to an identified or identifiable natural person.
Below is a non-exhaustive list of the data collected:
- Identity data: first name, last name.
- Contact data: email address, phone number, postal address.
Why do we collect your data ?
This data is collected to enable, without limitation, the following processing activities :
- Creation of a customer account
- Management of the contractual relationship
- Commercial offers* (sending information, proposals for commercial offers, presentation of services, etc.)
- Receiving the newsletter
- Management of disputes
*If you no longer wish to receive commercial offers by email from VALISTORIA TRAVEL, please notify us by email at the following address: clemence@valistoriatravel.com.
The data is collected to allow you to access the services offered by VALISTORIA TRAVEL. It may be collected in accordance with your consent, to meet contractual obligations.
Is it mandatory to provide your data ?
Access to the services offered by www.valistoriatravel.com is subject to the collection and processing of your data. Without this, it will not be possible to access them.
For processing based on your consent, you have the option to withdraw it at any time by sending an email to the following address: clemence@valistoriatravel.com.
How long is your data retained ?
Your data is retained for the time necessary to carry out the operations for which it was collected and in accordance with the legal and regulatory provisions in force in France. It may be retained even after the processing has been completed for evidential purposes, while respecting the mandatory legal limits.
Below is a summary table of the retention periods applied:
| Type of Data | Retention Period |
|---|---|
| Customer Data | Duration of the commercial relationship plus 3 years from the end of the commercial relationship or the last contact from the customer. |
| Prospect Data | 3 years from the last contact from the prospect. |
| Billing Data | 10 years |
| Contractual Data | 5 years |
Are your personal data transferred to third parties ?
Some of your personal data may be shared with the following third parties:
- Calendly – scheduling service
- Yousign – electronic signature service for quotes and General Terms and Conditions of Service
This data is shared with these third parties in the context of fulfilling their missions and in a limited manner.
How do we protect your data ?
We implement all necessary technical and organizational measures to ensure the security and confidentiality of your personal data and, in particular, to protect it against any loss, accidental destruction, alteration, and unauthorized access.
When we use service providers or subcontractors, we ensure that your data is protected by the same level of security as that required by European regulations.
Are your personal data sent outside the European Union ?
We inform you that your personal data is not transferred outside the European Union.
What rights do you have regarding your data ?
Under Articles 15 to 21 of the GDPR, you have several rights regarding your personal data (right of access, rectification, limitation, portability, right to object, etc.). Article 40-1 of Law No. 78-17 of January 6, 1978, also allows you to decide the fate of your data in the event of death.
Requests can be made by email to: clemence@valistoriatravel.com or by postal mail to: 15 rue des Oliviers, 83600 FREJUS in FRANCE. For security reasons, you will be required to verify your identity by any means before VALISTORIA TRAVEL responds to your request.
You also have the option to file a complaint with the CNIL (French Data Protection Authority).
Cookies
We use cookies and other trackers to facilitate and improve the use of our site and analyze the audience. To enable certain interactive features on our site, such as access to social networks or video players, we use services provided by third parties that expose you to their cookie deposits, which are not under our responsibility.
When you first visit our website, a cookie banner will prompt you to accept or reject all our cookies or to choose your preferences among them. You are free to modify this consent by clicking again on the icon of the banner at the bottom of the screen and changing your preferences. This banner will reappear every 6 months to renew your consent.
In accordance with regulations, our cookies have a retention period limited to a maximum of 13 months after their first deposit on your device.
Changes
We reserve the right to modify this Privacy Policy at any time. We will inform the concerned individuals in case of significant changes to the processing of their data.
The last update will be indicated at the beginning of the document and will take effect upon its publication on www.valistoriatravel.com.